These Terms and Conditions form the basis of your contract with Alpine Heart trading as SARL SutoChatel. Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions 'You' means the first named person on the booking form (who must be at least 18). 'We' means Robert and Stephanie Heathfield trading as SARL SutoChatel.
MAKING A BOOKING AND PAYMENT
All bookings, including those made by telephone, are subject to these Terms and Conditions. You must submit a completed and signed booking form accepting these conditions on behalf of all party members at the time of booking. A deposit is required to confirm your booking. Payment of your holiday balance is required 12 weeks prior to the start date of your holiday. Payment may be made either by cheque or bank transfer. If sending funds by bank transfer, please ensure that any bank charges are not deducted from the amount remitted.
If payment is not received in full and on time we reserve the right to treat the booking as cancelled by you and to apply the cancellation charges set out under 'Cancellation' below. A binding contract comes into existence between us when your booking is confirmed to you by telephone, e-mail or post. This contract will be governed by French Law and is subject to the exclusive jurisdiction of the Courts of France. The person making the booking must be at least 18 years of age and guarantee payment to us of the total holiday cost on behalf of, and with the consent of all persons for whom the booking is made.
For self catered holidays a reservation deposit of €400 is required to confirm your booking. A security deposit of €500 is also required, which must be received by us at least two weeks prior to the start date of your holiday. This security deposit is returned to you in full, at the latest two weeks after the finish date of your holiday, provided you have left the chalet in a clean and tidy state (including disposal of all rubbish, food removed from the fridges/freezers/cupboards, washing up completed and dishwasher emptied, cleaning up spills from cooker and microwave, surfaces cleaned, floors swept).
For fully catered holidays a reservation deposit of €150 per person is required to confirm your booking. Although we do not ask for a security deposit, we request you take responsibility for any breakages not deemed by us to be wear and tear.
Payment for your holiday is calculated in sterling, but can be made in sterling or in euros at the agreed time of booking your holiday. The payment in euros is calculated at the time of payment and not at the time of your booking, with sterling being the fixed currency..
Should you or any member(s) of the party need to cancel your holiday, the first named person on the booking form must inform us in writing immediately. Cancellation charges will be payable per person cancelling as follows.
Period before departure when notification of cancellation is received by us:
84 days or more in advance: Deposit only
83-42 days: 30% of holiday cost
41-28 days: 65% of holiday cost
27-14 days: 80% of holiday cost
13-1 day(s): 100% of holiday cost
Cancellation charges are calculated from the date written notification of cancellation is received by us. We will not cancel your holiday 12 weeks or less before departure unless you fail to make full payment on time or we are forced to do so as a result of 'Force Majeure' as detailed below. Where cancellation becomes necessary, we will inform you as soon as is reasonably possible. Where we have to cancel (except where you default in payment), we will make a full refund of all monies paid to us, and we will in addition pay you compensation in accordance with the compensation scale set out below.
Period before scheduled departure, cancellation per person:
More than 84 days Nil
42-84 days: €30
28-41 days: €45
14-27 days: €65
0-13 days: €100
Means any event that we could not, reasonably, foresee or forestall. Such events may include (by way of example and not by way of limitation) war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions and all similar events.
If you wish to make any changes to your confirmed holiday, we will endeavour to assist, although we cannot of course guarantee that we will be able to meet any particular request. Where we can meet a request, an amendment fee of €55 per person, per booking will be payable together with all costs we incur as a result.
COMPLAINTS AND ARBITRATION
In the event of a complaint concerning your holiday you should immediately report it to us. We will naturally do our best to resolve the matter on the spot. If you remain dissatisfied, the complaint in resort should be followed by a written notice of complaint which must be received by us no later than 28 days after the end of your holiday. We will not address any claims which are not notified entirely in accordance with this clause. Disputes which cannot be settled amicably may be referred to such form of dispute resolution procedure as may be agreed between us and in default by the relevant tribunal.
The following are terms of the agreement between us:
a) you have adequate insurance covering all reasonably foreseeable risks
b) during your holiday you will take all reasonable precautions to avoid loss or injury
c) when skiing you will at all times observe the Skiers Code and ski in a manner appropriate to your level of fitness and skiing ability
Our liability to you will be limited to the minimum level permitted by the law of France and where complete or partial exclusion of liability is permitted then such liability shall be so excluded or limited by this agreement.
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you, or any member of your party has a medical problem or disability which may affect your holiday you must tell us before you book so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us details in writing at the time of booking. Any special requests must be advised to us at the time of booking and clearly noted on the booking form. Whilst we will endeavour to meet any reasonable requests made after confirmation of booking wherever possible we cannot guarantee that they will be fulfilled and failing to do so will not constitute a breach of contract on our part.
BREAKAGES AND DAMAGES
You are responsible for any breakages, losses or damages caused during your stay in the accommodation and it is your responsibility to make full payment to us before departure from the resort.
LOCAL SAFETY STANDARDS AND SUPPLIERS CONDITIONS
It is the requirements and standards of France which apply to the services which form part of your holiday and not those of the UK. These requirements and standards may not be the same as the UK. Suppliers provide services which make up your holiday in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. The supply of those services is a contract between you and that supplier and form no part of your agreement with us. We accept no responsibility for the supply of those services.
PASSPORTS AND VISAS
It is your responsibility to ensure that you have all the necessary travel documents.
It is a condition of our accepting your booking that you arrange a policy yourself which provides adequate cover for all reasonably foreseeable risks. In the event of any medical or other emergency, should you not have adequate insurance cover, while we will offer all reasonable assistance it must be understood that you will be responsible for any costs involved.
ARRIVAL AND DEPARTURE DAYS
We will need you to vacate your bedroom by 10am on your day of departure. Access to your bedroom is possible from 4pm on your day of arrival. However, whatever time you arrive or depart you are welcome to store your luggage and belongings in the chalet.
For fully catered holidays unless you have booked and paid for sole occupancy of chalet 'Les Erines' we have the right to sell remaining rooms to other individuals or groups of guests. For self catered holidays the chalet is sold on a sole occupancy basis, per group per week. .
GENEVA AIRPORT TRANSFERS
You are responsible for arranging your own airport transfers. However we need to know your flight arrival and departure details so that we can be here to welcome you.
We recommend three airport transfer companies based in Chatel: Magic Transfers, Professional Transfers and Alpaca Transfers. We also recommend that your travel insurance includes cover should you miss your flight(s) or airport transfer(s) for any reason.
We reserve the right to immediately terminate the holiday of any client who commits a criminal offence under the law of France or UK or, in our opinion, is causing or is likely to cause distress, annoyance or danger to any of our other clients or any third party, or damage to property. In this situation our responsibility for the holiday of the person concerned will immediately cease and we will not be liable to pay any compensation, make any refund or meet any expenses that they may incur as a result. Please note we do not accept animals or pets, and that we do not allow smoking inside chalet "Les Erines".